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**** ITIL-F Description | ITIL-F Syllabus | ITIL-F Exam Objectives | ITIL-F Course Outline ****

**** SAMPLE ITIL Foundation 2021 Dumps ****

What are the categories of events described in the ITIL service operation book?
A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Informational, warning, exception
D. Warning, reactive, proactive
Answer: C
Which of the following is the BEST description of a centralized service desk?
A. The desk is co-located within or physically close to the user community it serves
B. The desk uses technology and other support tools to give the impression that
multiple desk locations are in one place
C. The desk provides 24 hour global support
D. There is a single desk in one location serving the whole organization
Answer: D
Which of the following would be most useful in helping to implement a workaround
as quickly as possible?
A. A capacity database
B. A definitive media library
C. A request for change
D. A known error database
Answer: D
Which of the following would NOT be contained in a release policy?
A. Naming and numbering conventions
B. Entry and exit criteria of the release into testing
C. Roles and responsibilities for the release
D. The risk register for the release
Answer: D
Which reason describes why ITIL is so successful?
A. The five ITIL volumes are concise
B. It is not tied to any particular vendor platform
C. It tells service providers exactly how to be successful
D. It is designed to be used to manage projects
Answer: B
What type of record should you raise when a problem diagnosis is complete and a
workaround is available?
A. A service object
B. An incident
C. A change
D. A known error
Answer: D
Which two elements of financial management for IT services are mandatory?
A. Budgeting and charging
B. Accounting and charging
C. Budgeting and accounting
D. Costing and charging
Answer: C
What is the primary focus of business capacity management?
A. Management, control and prediction of the performance, utilization and capacity of
individual elements of IT technology
B. Review of all capacity supplier agreements and underpinning contracts with
supplier management
C. Management, control and prediction of the end-to-end performance and capacity of
the live, operational IT services
D. Future business requirements for IT services are quantified, designed, planned and
implemented in a timely fashion
Answer: D

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