BH0-006 - ITIL V3 Foundation Certificate in IT Service Management Dumps with Real Questions by


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**** SAMPLE ITIL V3 Foundation Certificate in IT Service Management 2021 Dumps ****

Answer: C
Consider the following activities:
1. The analysis of raw data
2. The identification of trends
3. The definition of Service Management processes
4. The implementation of preventive measures
Which of the above should be easier after implementing a good IT Service
Management software tool?
A. All of them
B. 2 and 3
C. None of them
D. 1, 2 and 4
Answer: D
A. Must be available for update 7 x 24 if any of the services supported by the IT
supplier are available 7 x 24
B. Is updated by Configuration Management staff at the end of each working day
C. Holds information that will be useful to the majority of IT Service Management
D. Must be verified for accuracy monthly with trend reports on errors distributed to
management quarterly
Answer: C
Which of the following is NOT a valid method of tuning?
A. Balancing disc traffic
B. Making more efficient use of processing capacity
C. Installing a new server
D. Balancing workloads
Answer: C
For an organization implementing the ITIL IT Service Management processes which of
the following statements is most accurate?
A. The full benefits will only be realized if all IT staffare fully qualified in IT Service
B. The full benefits will only be realized if Incident & Problem Management processes
are implemented first.
C. The full benefits will only be realized if the business requirements are first
ascertained and then the processes are implemented in an integrated way.
D. The full benefits will only be realized if regular reviews are undertaken with
Answer: C
Which of the following would NOT be a performance measurement for the Service
Level Management function?
A. What percentage of servicesare covered by SLAs?
B. Are service review meetings held on time and correctly minute?
C. Are customer perceptions of service improving?
D. How many services are included within the CMDB?
Answer: D
Which of the following is NOT an element of Availability Management?
A. Verification
B. Security
C. Reliability
D. Maintainability
Answer: A
Which of the following statements is TRUE?
A. Physical copies of all CIs are stored in the DSL
B. Release Management is responsible for managing the organization's rights and
obligations regarding software
C. The DSL contains source code only
D. A change may only be developed from non-definitive versions of software in the
case of an urgent release
Answer: B
Which of the following metrics would you most associate with the Service Desk?
A. The number of high priority incidents occurring
B. The support team which resolves the greatest number of problems
C. The number of problems solved in a day
D. The mean time betweenfailure
Answer: A
Potential benefits from managing IT Service Continuity are:
1. Lower insurance premiums
2. Fulfillment of mandatory or regulatory requirements
3. Reduced business disruption in the event of a disaster
4. Better management of risk and the consequent reduction of the impact of failure
A. 2 and 4
B. 2, 3 and 4
C. All of them
D. 1, 2 and 4
Answer: C

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